Your Questions,
Our Answers.

Swiss Nurse™ is a professional home nursing care service provider based in Kuching, Sarawak, Malaysia. We provide compassionate and personalised nursing care in the comfort of your own home, helping individuals and families receive the care and support they need.

Home nursing care provides professional nursing and caregiving services in the comfort of your own home, allowing individuals to remain close to their loved ones. A nursing home is a residential facility where individuals move in to receive ongoing care. At Swiss Nurse™, we believe there is no place like home. Our mission is to help families care for their loved ones at home, with dignity, comfort and compassion.

Swiss Nurse™ is based in Kuching, Sarawak, Malaysia. Our office address is: C2-G-3, Canaan Square, Jalan Stutong Baru, 93350 Kuching, Sarawak, Malaysia. We provide professional home nursing care services in Kuching and surrounding areas, subject to service availability.

Yes. Swiss Nurse™ is a licensed private nursing care service provider based in Kuching, Sarawak, Malaysia. We are committed to delivering professional, safe and compassionate home nursing care services.

Swiss Nurse™ provides professional home nursing and caregiving services tailored to each individual's needs. Our services include elderly care, post-hospitalisation care, post-surgical care, palliative and end-of-life care, hospital sitter services, medication support, wound care, feeding tube care, urinary catheter care, and daily living assistance. Our goal is to provide compassionate, reliable and personalised care, helping your loved ones remain comfortable and well cared for at home.

Yes. Swiss Nurse™ provides flexible home nursing and caregiving services, from a minimum of 8 hours up to 24 hours, tailored to your preferred schedule and care needs. Our team will arrange care according to your preferred hours, giving you peace of mind knowing that your loved ones are in caring and capable hands. Services are available 24 hours a day, 7 days a week, 365 days a year, subject to caregiver availability.

Swiss Nurse™ carefully selects nursing personnel and caregivers based on their qualifications, training and experience. Our team includes qualified nursing professionals and trained caregivers, each assigned duties appropriate to their skills and competencies. We are committed to maintaining professional care standards through appropriate training, supervision and ongoing support.

Swiss Nurse™ provides professional home nursing and caregiving services throughout Kuching, Sarawak, and surrounding areas. Service availability depends on your location, care requirements and caregiver availability. Please contact our team to confirm whether we can arrange care in your area.

At Swiss Nurse™, patient safety and quality of care are our top priorities. We carefully select our nurses and caregivers based on their qualifications, training and experience. Our management team provides ongoing supervision, guidance and support to maintain professional care standards. We also encourage regular communication with clients and their families to ensure care arrangements continue to meet their needs.

Booking with Swiss Nurse™ is simple and convenient. You can contact our team through WhatsApp, phone or our official website. Simply share your loved one's care requirements, preferred schedule and service location. Our team will help you select the most suitable caregiver and guide you through the booking process. All bookings are subject to caregiver availability and confirmation.

We recommend booking your Swiss Nurse™ home nursing or caregiving services as early as possible to secure your preferred caregiver, date and time. For urgent or last-minute requests, please contact our team directly. We will do our best to arrange suitable care, subject to caregiver availability.

We understand that care needs and family circumstances may change. If you need to cancel or reschedule your booking, please contact Swiss Nurse™ as early as possible. Cancellation and rescheduling requests are subject to our booking terms and conditions. Our team will explain any applicable charges or refund arrangements based on your booking.

Swiss Nurse™ offers convenient payment options for our home nursing and caregiving services. Our team will provide the available payment methods and payment instructions during the booking process.

Yes. At Swiss Nurse™, we understand that every family has unique care needs and personal preferences. You may request a specific caregiver, and our team will do our best to accommodate your preference, subject to caregiver availability. We aim to provide continuity of care by assigning familiar caregivers whenever possible, helping your loved ones feel comfortable, secure and well cared for.

If your assigned caregiver becomes unavailable, Swiss Nurse™ will make every effort to arrange a suitable replacement based on your loved one's care requirements and preferred schedule. Our team will keep you informed of any changes and coordinate the replacement to minimise disruptions to your care arrangements. All replacement arrangements are subject to caregiver availability.

Yes. Swiss Nurse™ encourages open communication between families and their assigned caregivers. Family members may communicate directly with caregivers regarding daily care routines, patient comfort and general care needs. For scheduling changes, special arrangements or service-related concerns, our management team is available to assist. We believe clear communication is essential to providing personalised, reliable and compassionate care.

At Swiss Nurse™, your loved one's well-being and your satisfaction are our priorities. If you have any concerns about the care or services provided, please contact our management team directly. We will listen carefully to your feedback, review the situation and work with you to find an appropriate solution. We are committed to maintaining professional care standards and continuously improving our services.